Technology Acceptance Model: Understanding Local Government Employees Intention in Social Cash Transfer through Branchless Banking in Nepal

Government of Nepal has been providing social security allowance to its target group since 1994/95 in the form of cash and kind. Huge amount of money has been distributed by local government employees on manual basis. The needy and targeted poor people have been missed and high chance of double benefits by clever and ghost beneficiaries. The demand of social security allowance grant has been increasing every year. With proper use of ICT, service delivery of local government has become fast, efficient and reliable. Those missing people can be easily captured by use of ICT and branchless banking. Branchless banking is an innovative idea to provide financial facilities to poor people of rural areas. The primary data have been collected from field level through survey method. The research has used Technology Acceptance Model (TAM) to understand intention of local government employees in social cash transfer through branchless banking. The result of the research shows that local employees are very much interested and eager to adopt branchless banking technology for social cash transfer so that real beneficiaries can feel good governance and access banking facilities. Keywords— ICT, TAM, Local Governance, Branchless Banking, Social Cash Transfer